Online Return Policy
We want you to be happy with your purchase. If you are not happy let's fix it. You have 14 days after receipt to submit a request for a return and the item must be postmarked within 14 days of return approval. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags attached. You’ll also need the receipt or proof of purchase. Items that are returned with obvious use, makeup or deodorant stains, perfume smells may be rejected.
Original shipping & handling charges are non-refundable. We do not offer return shipping. Customers will be responsible for covering return shipping costs.
We inspect all items before they are shipped. However if you do receive a damaged item please email us along with a description of the issue and a picture.
Please send an email to shopwillowjane@gmail.com with your order number and the reason for the return. If approved we will email you a RA#. You may send the items to
6655 Town Square Ste 1280
Alpharetta, GA 30005
If you are local to the area you may also bring your online purchases into the store to return but it will be issued in the form of STORE CREDIT ONLY.