Shipping & Payment Info

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In Store Pick Up

Can't wait to get your order? We offer store pick up at our store location.

Alpharetta, GA Location: 6655 Town Square Ste 1280, Alpharetta, GA 30005

  • Contact Free Curbside Pick Up- Once your order is ready for pick up you will be notified via email or text. Please call or text 404-998-7530 when you arrive and our staff will bring the order to your vehicle
  • If your order is placed Monday-Friday before 5pm EST: It will be ready in the store within 2 hours the same day!
  • If your order is placed Monday-Friday after 5pm EST: It will be ready in the store the next business day
  • If your order is placed Friday (after 5pm EST)-Sunday: It will be ready in the store the following Monday by 2 pm EST

Shipping

When will my orders ship?
Orders placed before 3pm EST will ship the same day
How long will it take for me to get my order?
Depending on your shipping address, you should receive your order within 1-5 business days (if your order is shipped using standard UPS ground shipping). All orders are shipped from our retail store located in Alpharetta, GA

We use UPS and USPS as our preferred shipping carriers

Shipping Costs and Methods

Standard Delivery

$10

Orders over $100

Free Shipping

Second Day Air

$35

Overnight Shipping

$50

3 days shipping

$20

Shipping Restrictions:

Currently Willow Jane only ships within the Continental United States. We look forward to expanding our shipping options very soon!

At this time we are unable to ship to APO/FPO/DPO addresses or P.O. boxes

Your order will ship from our Alpharetta, GA store location.

Stolen or Missing Packages:

Packages are shipped to the address provided by the customer at the time of checkout. We are not responsible for packages delivered to the incorrect address if the wrong address was provided at the time of checkout. We are happy to assist with re-directing these packages (additional shipping charges may be incurred).

If there is a concern about packages being taken out of your mailbox or off of your front porch we recommend that you select a shipping method with delivery confirmation (signature required ) at checkout (additional charges will apply). Please note we are not responsible for missing or stolen packages if the tracking details indicate that the package was delivered to the shipping address provided.

How Long Will It Take To Receive My Order

Delivery time depends on shipping method selected. You may select from Standard Delivery (1-5 days), 2nd Day Air, or Overnight (next business day) Delivery. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval and deliver times do not include Saturdays, Sundays or Holidays. We do not offer Saturday delivery. Finally, some orders may be shipped using USPS depending on the delivery address.

Refused or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs. 
Return shipping costs vary by shipping method used in the order.

Backordered or cancelled orders

We make every attempt to keep our website inventory up to date, from time to time, we may not have the merchandise that you ordered because we do not stock large quantities of any item. If this happens your order will be cancelled and you will receive email notification.

Backorders

Waiting for an item to come back in your size? We can notify you when the item is back in stock. Simply email or text us regarding the product and will we contact you when your item is back in stock.

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