All orders under $150 will be shipped for a flat rate charge of $12 within 2-3 business days via UPS, FEDEX or USPS excluding the weekend and holidays. Once your order ships you will receive a tracking number and can expect your order to be delivered within 5-7 business days. 

All orders over $150 in the US will receive free standard shipping. Taxes and gift cards do not count toward the free shipping total. 

We hope you love your purchase. However, if you need to return an item you have 14 days from the date that you receive your order to request a RA#. Please email [email protected] with your order number, item and reason for return. Any packages returned without a valid RA# will be refused and sent back.

You are responsible for all return shipping costs. Once we receive your return if it is approved we will refund your original form of payment. Please allow your banking institution 3-5 business days to credit your account. Initial shipping fees are not refunded. If your item shipped for FREE, $12 will be deducted from our total refund amount. We recommend shipping via a trackable method since we are not responsible for lost packages. 

All items must be unworn and unwashed with tags attached. Discounted items, jewelry, gifts, handbags and accessories are FINAL SALE. We have the right to refuse any return that does not meet our return policy. 

You may send your order back to:

Willow Jane

6655 Town Square Ste 1280

Alpharetta, GA 30005

If you are local to area you may come to the store and return the item for STORE CREDIT or STORE EXCHANGE only.

If you receive merchandise that is incorrect or damaged upon arrival, please email us at [email protected] and we will send a shipping label. Pictures of the damage may be requested by us. 

Due to the high demand of inventory we do not hold items for exchanges. Please feel free to call us at 678-513-9990 if you have any questions regarding the fit or sizing.